United Way Capital Area and the Texas Commission of Health and Human Services have teamed up to bring you the 211 Resource Directory. 211 can be accessed either by phone or by visiting their anonymous and secure online database.

What is 2-1-1 Texas?

2-1-1 is a free, easy-to-use phone number that connects callers with health and human service providers. It is available statewide, 24 hours a day, 7 days a week and is multilingual. Simply pick up a phone and dial 2-1-1.

2-1-1 Texas is also the state disaster-information line and can connect callers to disaster-relief resources. 

People in need benefit by calling 2-1-1 for a seamless system that gives one-call access to healthcare and basic needs information and referrals.

How does 2-1-1 Texas work?

2-1-1 Texas has 25 call centers statewide and provides 24/7 access to information and referral services. In Austin, 2-1-1 Texas is a public/private partnership led by United Way Capital Area and the Texas Health and Human Services Commission.

The 2-1-1 Texas office at United Way Capital Area serves the following counties: Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis and Williamson.

The mission of 2-1-1 Texas is to help meet the needs of the community by providing information, education, and connection to services.

Who is eligible to call?

2-1-1 Texas is for anyone who needs help and doesn't know where to turn. Although resources vary by community, 2-1-1 Texas connects callers with a wide range of community resources by zip code and county. Case managers, church leaders, employers, teachers, or other agencies calling on someone's behalf are also welcome to call.

When is 2-1-1 available?

2-1-1 Texas is accessible 24 hours a day, seven days a week. You can also access the 2-1-1 Texas online database anytime.

Is 2-1-1 Texas a crisis hotline?

2-1-1 Texas is not a crisis line. Individuals in immediate crisis should call 911. Individuals in Travis county looking to speak to a trained counselor should call Austin Travis County Integral Care at 512-472-4357, ext. 1. Individuals living in counties outside Travis may call 2-1-1 Texas to obtain the phone numbers for their local mental health crisis centers.

Will 2-1-1 Texas provide financial assistance?

2-1-1 Texas is a telephone information and referral line. We don't provide financial assistance; however, we can direct you to agencies in the community that may be able to provide assistance.

What types of calls does 2-1-1 Texas receive?

2-1-1 Texas receives calls regarding health services, basic needs requests (food, clothing, housing, rent/utility payment assistance), government resources, education, employment, counseling, childcare facilities, and more.

For further details on caller needs and trends in South Central Texas, go to the Community Reports page.

How can I get more information?

If you would like additional information about 2-1-1 Texas, send an e-mail to:211Texas@unitedwaycapitalarea.org.

You may also access information from the statewide 2-1-1 Texas Web sitewww.211texas.org or the national 2-1-1 web site www.211.org.